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Karur Vysya Bank is committed to provide the safest Internet banking service to our valued customers so that all transactions involving financial and customer data are conducted in a safe and secure environment. These measures extend from data encryption to firewalls. Karur Vysya Bank uses the most advanced commercially available 128-bit Secure Socket Layer (SSL) encryption technology to ensure that the information exchanged between the customer's Computer and Bank's website over the Internet is secure and cannot be accessed by any third party. SSL has been universally accepted on the World Wide Web for authenticated and encrypted communication between customers' computers and servers.
From a technology perspective, we have ensured that we use the best available technology for security/ protection. The firewall (perimeter security that prevents unauthorized access to the Bank's servers), together with 128-bit SSL encryption technology, helps to provide some of the best security commercially available to keep your password, account details and other sensitive information protected during its transmission over the Internet.. We have a dedicated team that supervises the banking systems, 24x7 in our data center.
While Internet Banking is essentially an additional banking channel that we offer our customers for their convenience, Karur Vysya Bank has assessed the risk from the operational as well as from a technology and security perspective.
Customer/User Participation
Karur Vysya Bank recommends following measures to all Internet Banking Users to ensure secured transactions.
Communication soliciting personal or other information
Please do not reply/respond to any communication, including email, SMS or phone call informing you that your banking or other accounts will be closed unless you provide your personal or banking information by responding to such communication or other email address/website/mobile number/phone number, or any communication requiring furnishing of any information personal or otherwise, and representing to be from Karur Vysya Bank. We would invite you to report or inform Karur Vysya Bank about all such instances at our 24 Hour Customer Care Centres or through our Website www.kvb.co.in
Avoid sending or furnishing personal and financial information on email. Also prior to providing any information (financial or personal) on a website, verify the bona fides of the website, its address and of the owners/operators of such websites.
Make sure that the URL (Uniform Resource Locator) that appears in the "address" or "location" box on your browser window is the one you wish to access.
We would invite you to report or inform Karur Vysya Bank about all such instances if any website/ URL or entity represents as KARUR VYSYA Bank, at our 24 Hour Customer Care Centres or through our Website www.kvb.co.in
Security Aspect for Online Shopping At Various Websites
Many websites provide an option of online shopping where a customer can select an item online and pay by entering his/her Internet Banking User ID and Login/Transaction Password. The websites use varying encryption standards and other security Procedures for online transactions.
Karur Vysya Bank recommends following measures to all Internet Banking Users to ensure secured transactions whilst shopping online.
Verify the bona fides of the website, its address and of the owners/operators of such websites. If you suspect a website is not what it purports to be, leave the website. Do not follow any of the instructions as mentioned on that website. If any such website claims its association with Karur Vysya Bank, you are requested to seek clarification by posting your doubts or checking the same on www.kvb.co.in . Websites intended for transactions, including online shopping do generally request provision of information such as Name, Postal Address, E-mail ID, for delivery of the items as you have purchased at the website. However, if you are requested to furnish/provide information which may not be relevant to the specific transaction that you propose to undertake, please do not provide such details on such website.
Maintain records of the website address, URL and all the reference numbers given with respect to your online transactions, and of the contact details of the website owner/operator.
Avail of the facility on your browser to inspect the security certificates of all such websites. Avoid websites which are not secure websites.
Security of your Internet Banking User ID and Password
To enhance the security in conducting banking and other transactions, it is recommended that you adopt the following practices:
Change your Password (Login and Transaction) after your first login and thereafter at least once in a month. Do not use easily guessable passwords, such as your own name, or your spouse's name, or your children's or parent's names.
Please create and maintain different passwords for Login and for Transactions. This provides additional security for financial transactions through Internet Banking.
You password should be complex and difficult for others to guess. Use letters, numbers and special characters [such as !,@, #,$, %, ^, &,* (, )] in your passwords. These increase the security of the passwords.
If you are accessing any website (including Bank Website) from cyber cafe, any shared computer or from a computer other than that of your own, please change your passwords after such use from your own PC at workplace or at house. It is very important to do so especially when you have entered your transaction password from such shared computer or cyber cafe computer. Change these Passwords from your own PC at workplace or at house.
Destroy the PIN mailer after memorizing it and/or change such PIN if the option is available for the same. Keep your PIN as secret and do not disclose it to anyone or write it down in a place which could be accessed by anyone else.
In case you have more than one Internet Banking User ID, use a different password for each of your Internet Banking User IDs.
General Tips on Internet Security
Open e-mails only when you know the sender. Take special care while opening attachments as it may carry a virus.
Be very sure of the website address. A website address is reflected on your Internet Browser. This check is recommended every time you provide any information about yourself.
Look for the padlock symbol at the bottom right of a web page to ensure the site is running in secure mode BEFORE you input sensitive information.
Make sure that your computer is protected with Anti-virus and you have latest anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. Such general updates are usually available from Anti-Virus Service Providers.
If possible, install a personal firewall to help prevent unauthorized access to your home computer, especially if you connect through a cable or DSL modem.
Do not keep computers online when not in use. Either shut them off or physically disconnect them from Internet connection.
ยข Monitor your transactions. Review your order confirmations, credit card, and bank statements as soon as you receive them to make sure that you are being charged only for transactions you have made. Immediately inform us about any irregularities. You can reach us through our website www.kvb.co.in
General
The clause headings herein are for only for convenience and do not affect the meaning of the relative clause. The Bank may sub-contract and employ agents to carry out any of its obligations under this contract. kvb@net service may be available to the users in certain cities only and during timings specified by the Bank from time to time and transactions would be carried out on the same day or on the next working day depending upon the time of logging of the transaction. The user would have to ensure that the equipment used for availing of Internet Banking meets the criteria as may be specified by the Bank from time to time. All costs incurred by the user including telecommunication costs to use the kvb@net service would be borne by the user.
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